Italy accessibility law: Stanca + DL 82/2022 explained

Who has to comply

Public-sector sites since 2004; private-sector consumer services from 28 June 2025 under DL 82/2022 (the EAA transposition).

If your service reaches consumers in Italy, EAA enforcement applies the same way it does to a domestic provider. The "country of consumption" rule means a Shopify store run from outside the EU but selling into Italy is covered. There is no carve-out for non-EU sellers.

What the law actually requires

The technical baseline is WCAG 2.1 Level AA via EN 301 549. EN 301 549 references WCAG 2.1 Level AA in full and adds a few requirements specific to mobile apps and documents. Beyond the technical bar, Italy requires the following operational items, which auditors check first because they are simple to verify:

• EN 301 549 / WCAG 2.1 AA conformance

• Accessibility statement on every covered service

• AgID-prescribed reporting form

• Annual self-assessment

Penalties and how enforcement actually works

Up to 5% of annual turnover; AgID can mandate corrective action and publicly list non-compliant operators.

AgID (Agenzia per l'Italia Digitale) runs the audits. They start with the largest covered services and move down. The first cycle of EAA audits in 2025–2026 will focus on visible non-compliance — missing accessibility statements, obvious WCAG violations on the homepage, lack of feedback channel — because those are cheap to detect. Deep technical audits come later.

Public-sector obligations

Italy also has a separate public-sector law: Legge Stanca 4/2004 — public-sector and PA-funded private sites. It predates the EAA and remains in force for government and public-funded sites. Public bodies must publish a conformance statement and re-audit periodically.

Practical first steps for a Italy site

If you are starting now and want to land before enforcement, run an automated audit, fix the high-impact issues (contrast, labels, keyboard, focus), publish an accessibility statement, and set up a feedback inbox. That sequence covers 80% of what auditors look for in a first sweep.

• Run a baseline scan to know your current score

• Fix critical and serious issues in priority order — these are the ones cited in complaints

• Publish a public accessibility statement on a stable URL (Italy regulators expect this discoverable)

• Add a feedback channel and answer within the country-specified window

• Re-scan after every major release; track regressions

Frequently asked questions

Accessibility law in nearby jurisdictions