Poland accessibility law: Ustawa 4/2019 + Ustawa EAA explained

Who has to comply

Public-sector since 2019; consumer services from 28 June 2025.

Poland is the largest market in Central and Eastern Europe and a fast-growing e-commerce destination, so it is an increasingly common target for foreign sellers. Under the 2024 EAA implementation, a non-EU store selling to Polish consumers is covered on the country-of-consumption basis, with the EAA layering turnover-linked penalties on top of the older per-infringement fines. A Polish-language accessibility statement is expected, and cross-border sellers frequently overlook that the statement and feedback procedure must be genuinely usable in Polish, not just English.

What the law actually requires

Ustawa 4/2019 + Ustawa EAA sets the technical bar at WCAG 2.1 Level AA via EN 301 549. On top of it, Ustawa z dnia 4 kwietnia 2019 r. o dostępności cyfrowej stron internetowych i aplikacji mobilnych lists these operational duties:

• EN 301 549 / WCAG 2.1 AA
• Polish-language accessibility statement
• Feedback procedure with 7-day response

Penalties and how enforcement actually works

Up to PLN 10,000 per infringement under public-sector law; EAA brings turnover-linked penalties.

Poland runs a dual structure: the Ministry of Digital Affairs (Ministerstwo Cyfryzacji) oversees the digital-accessibility regime, while UOKiK, the competition and consumer-protection office, brings the consumer-facing enforcement teeth. Enforcement is mostly complaint- and inspection-driven, and the law sets a concrete 7-day response window for the feedback procedure, which is an easy point of failure to check. UOKiK's involvement means non-compliance can be framed as a consumer-protection breach, broadening the potential penalty basis beyond the accessibility statute alone.

Reading the Ustawa 4/2019 + Ustawa EAA at the source

The law is cited as Ustawa o dostępności cyfrowej + Ustawa wdrażająca EAA (Ustawa z dnia 4 kwietnia 2019 r. o dostępności cyfrowej stron internetowych i aplikacji mobilnych). Enforcement: Ministerstwo Cyfryzacji and UOKiK. Key date: 28 June 2025. For the exact wording, read the official reference for Poland listed under Sources below.

• Check where Poland stands in the EU penalty table
• Draft an accessibility statement for Poland

Sources

• Ministerstwo Cyfryzacji
• European Accessibility Act (Directive (EU) 2019/882) · European Commission

Links checked 12 October 2026. Not legal advice. Methodology · About Certvo