Who has to comply
Public-sector since 2019; consumer services from 28 June 2025.
Luxembourg is a tiny but exceptionally wealthy market and a major financial-services hub, so many banking, payment and B2C financial platforms established there serve consumers across the EU. Under the EAA-implementing act extending the Loi du 28 mai 2019, a foreign store selling to Luxembourg consumers is covered on the country-of-consumption basis. The practical wrinkle is Luxembourg's trilingual context (French, German, Luxembourgish): accessibility statements are commonly published in French and German, and a single English statement is often treated as insufficient.
What the law actually requires
Loi 28/05/2019 + EAA sets the technical bar at WCAG 2.1 Level AA via EN 301 549. On top of it, Loi du 28 mai 2019 sur l'accessibilité lists these operational duties:
- EN 301 549 / WCAG 2.1 AA
- Multi-language accessibility statement (FR/DE)
Penalties and how enforcement actually works
Administrative penalties per the EAA-implementing act.
Enforcement involves the Service Information et Presse (SIP) together with the Ministry for Digitalisation, which administered the 2019 public-sector regime and now extends to covered consumer services. Luxembourg's model is centralised and complaint-driven, with administrative penalties under the EAA-implementing act. Because the country's covered services skew heavily toward finance and cross-border platforms, enforcement attention tends to follow those higher-visibility operators, and the multilingual statement expectation is an early checkpoint.
Reading the Loi 28/05/2019 + EAA at the source
The law is cited as Loi du 28 mai 2019 + EAA implementing law (Loi du 28 mai 2019 sur l'accessibilité). Enforcement: Service Information et Presse (SIP) and the Ministry for Digitalisation. Key date: 28 June 2025. We have not yet linked a verified national source for Luxembourg; the European Commission's EAA page under Sources describes the EU directive the national law implements.
Sources
- European Accessibility Act (Directive (EU) 2019/882) · European Commission
Links checked 12 October 2026. Not legal advice. Methodology · About Certvo