Regulations that apply
- ADA Title III + Section 1557 ACAUS
HHS published a 2024 final rule requiring WCAG 2.1 AA for healthcare web and apps.
- EAAEU
Telehealth and consumer-facing patient services covered.
The accessibility risks specific to Healthcare
- Inaccessible appointment booking flows2.1.1, 4.1.2
Calendar widgets and time-pickers frequently lack keyboard support.
- Medication and form intake PDFs that are scanned images1.1.1
Patients with visual impairments cannot fill them.
- Telehealth video without captions1.2.4
Live captions during telehealth are increasingly mandated.
Healthcare risks in Certvo scan data
Healthcare risks map to 2.1.1, 4.1.2, 1.1.1, 1.2.4. Failure rates below cover all 1,569 sites in the Certvo Web Accessibility Report 2026 (not split by industry).
- WCAG 2.1.1 KeyboardLevel A
6.7% of sites failed it (#7 of 16).
- WCAG 4.1.2 Name, Role, ValueLevel A
67.0% of sites failed it (#1 of 16).
- WCAG 1.1.1 Non-text ContentLevel A
29.9% of sites failed it (#4 of 16).
- WCAG 1.2.4 Captions (Live)Level AA
No automated failures recorded; test it by hand.
A short remediation checklist
- Audit booking, intake, and patient portal login
- Re-export PDFs as accessible (tagged) documents
- Add live captions to telehealth video
Scan your homepage plus one Healthcare task flow to see which of the criteria above fail on your own site.