Industry · Healthcare
Accessibility requirements for Healthcare websites
Healthcare sites face heightened accessibility risk: patients searching for care commonly include older users and users with disabilities. ADA Title III and Section 1557 of the Affordable Care Act both apply to most providers in the US.
Regulations that apply
Healthcare sits at the intersection of general digital-accessibility law and sector-specific obligations. The most relevant items to track:
ADA Title III + Section 1557 ACA
HHS published a 2024 final rule requiring WCAG 2.1 AA for healthcare web and apps.
USEAA
Telehealth and consumer-facing patient services covered.
EU
The accessibility risks specific to Healthcare
Every industry has its own failure pattern. The combination below is what audits, complaints, and lawsuits in this sector keep returning to. Fixing them clears the most-cited issues without touching every page.
Inaccessible appointment booking flows
Calendar widgets and time-pickers frequently lack keyboard support.
2.1.1, 4.1.2Medication and form intake PDFs that are scanned images
Patients with visual impairments cannot fill them.
1.1.1Telehealth video without captions
Live captions during telehealth are increasingly mandated.
1.2.4
A short remediation checklist
Most Healthcare teams do not need a 200-item audit before they fix anything. They need an ordered list of the highest-impact moves. Start with these and re-audit after each pass.
Audit booking, intake, and patient portal login
Re-export PDFs as accessible (tagged) documents
Add live captions to telehealth video
Run a free Certvo scan against your homepage and one task-flow URL (login, checkout, booking). It pinpoints which of the issues above apply to you, and how often.
Other industries
Accessibility for E-commerce
WCAG 2.1 AA + EAA + ADA for online stores: cart, checkout, product pages. Lawsuit risks, a
Accessibility for Banking & Financial Services
WCAG 2.1 AA + EAA banking annex + Section 508: secure auth, statements, transfers. Complia
Accessibility for SaaS / B2B Software
B2B SaaS accessibility: VPAT, ACR, EN 301 549, enterprise procurement requirements. Free s
Accessibility for Education
WCAG 2.1 AA for schools, universities, LMS, EdTech: Section 504, ADA, US DOJ rule, EAA. Fr
Accessibility for Government & Public Sector
Government accessibility: Section 508, DOJ Title II, EN 301 549, RGAA, BITV. Compliance ch
Accessibility for Media & Publishing
WCAG 2.1 AA for news sites, magazines, and publishers: video captions, paywalls, audio des
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