Industry · Travel & Hospitality
Accessibility requirements for Travel & Hospitality websites
Travel and hospitality combine consumer e-commerce risks with regulatory specifics — the EAA explicitly covers consumer transport ticketing and accommodation booking services. Airlines also fall under DOT rules in the US.
Regulations that apply
Travel & Hospitality sits at the intersection of general digital-accessibility law and sector-specific obligations. The most relevant items to track:
EAA — transport ticketing
Online ticketing for air, rail, sea, urban transport.
EUDOT Air Carrier Access Act rules
Specific accessibility requirements for airline websites.
US
The accessibility risks specific to Travel & Hospitality
Every industry has its own failure pattern. The combination below is what audits, complaints, and lawsuits in this sector keep returning to. Fixing them clears the most-cited issues without touching every page.
Date pickers and calendars without keyboard support
Almost universal failure point.
2.1.1, 4.1.2Passenger info forms with placeholder-only labels
Especially "passenger 2 of 3" forms.
3.3.2
A short remediation checklist
Most Travel & Hospitality teams do not need a 200-item audit before they fix anything. They need an ordered list of the highest-impact moves. Start with these and re-audit after each pass.
Audit search, results, and full booking flow
Test calendars with screen reader and keyboard
Run a free Certvo scan against your homepage and one task-flow URL (login, checkout, booking). It pinpoints which of the issues above apply to you, and how often.
Other industries
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WCAG 2.1 AA, ADA, HIPAA-aware accessibility for hospitals, clinics, telehealth, and patien
Accessibility for Education
WCAG 2.1 AA for schools, universities, LMS, EdTech: Section 504, ADA, US DOJ rule, EAA. Fr
Accessibility for Government & Public Sector
Government accessibility: Section 508, DOJ Title II, EN 301 549, RGAA, BITV. Compliance ch
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