Who has to comply
Public-sector since 2018; consumer services from 28 June 2025.
Bulgaria is one of the EU's smaller and more price-sensitive markets, but cross-border e-commerce from other EU states into Bulgaria is common. Under the EAA-implementing legislation, a foreign store reaching Bulgarian consumers is covered on the country-of-consumption basis. A Bulgarian-language accessibility statement (in Cyrillic) is expected, which is an easy requirement for cross-border sellers to miss when they default to a Latin-script English statement.
What the law actually requires
EGA + EAA sets the technical bar at WCAG 2.1 Level AA via EN 301 549. On top of it, Закон за електронното управление lists these operational duties:
- EN 301 549 / WCAG 2.1 AA
- Bulgarian-language statement
Penalties and how enforcement actually works
Administrative fines per the EAA-implementing legislation.
Enforcement is centralised through the Ministry of e-Government, which administers the accessibility regime under the Electronic Governance Act and now extends to covered consumer services. Bulgaria's approach is centrally coordinated and largely complaint-driven, with administrative fines under the EAA-implementing legislation. As one of the EU's less mature enforcement regimes, Bulgaria is likely to prioritise clearly detectable non-compliance in early cycles, with the presence and language of the accessibility statement being the most straightforward thing to check.
Reading the EGA + EAA at the source
The law is cited as Act on Electronic Governance + EAA implementation (Закон за електронното управление). Enforcement: Ministry of e-Government. Key date: 28 June 2025. We have not yet linked a verified national source for Bulgaria; the European Commission's EAA page under Sources describes the EU directive the national law implements.
Sources
- European Accessibility Act (Directive (EU) 2019/882) · European Commission
Links checked 12 October 2026. Not legal advice. Methodology · About Certvo